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Solution home Immigration/ Refugee Questions The Sponsorship Process

What is IFSSA’s role with sponsorship applications? Print

Modified on: Wed, 16 Dec, 2015 at 9:09 PM

IFSSA is working as constituency group with the Mennonite Central Committee and Catholic Social Services to submit sponsorship applications. Both of these organizations have agreements with the Government of Canada to privately sponsor refugees.


Currently, all of IFSSA’s efforts are put forth by volunteers. Because of this, we are unable to process large amounts of applications in a short period of time. We currently have a backlog of applications which means that sponsorships can take months before they are processed by the government.


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The Woopra App : Freshdesk
Solution home Integrations in Freshdesk Reports and Analytics

The Woopra App

Modified on: Thu, 4 Aug, 2016 at 12:14 PM

If you are using the previous version of Freshdesk , refer to this article instead
If you are using Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
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Feature Details:

The Woopra App for Freshdesk has two main functions:

  1. It allows you to easily access a customer's profile information - this feature can be accessed by installing the Woopra App from the App Gallery.
  2. It allows you to view the pages he has visited on your site and other details when you view his ticket. You'll need to follow the instructions in the "Display Code" section below to access this feature.
     
You can also make use of Woopra's integration with Freshdesk where actions can be automatically triggered in Woopra based on ticket properties in Freshdesk.


Installation Procedure:

  1. Go to Admin → Apps → Get More Apps
  2. Select Woopra and click on Install
  3. Enter the Domain Name of your Woopra account and click on Install.


The Display Code:

  • Open the text file named "woopra_portal_customization.txt" (Right click here and select "Save Link As")
  • Replace "ifssa.freshdesk.com" with your domain name. 
  • Copy the code from the file.
  • Go to Admin → Portals → Customize Portal → Layouts & Pages → Portal Layout 



  • Paste the code in the "Footer" section and click "Save and Publish"

Using the App:

The right side of the ticket window contains the "Requester Info" box.



Clicking on "Woopra Profile" will bring up analytics specific to that customer, generated by his activities on your site. This can be used by agents to determine which ticket to handle and to get some insight into the problems that the customer is facing.


woopra_portal_customization.txt woopra_portal_customization.txt

(2.24 KB)

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